I mentioned the job to my recent Penn State graduate son, who will start his first job as a developer in a few days. He said, “I would have charged them more.” I explained that I enjoy the work, it was easy, and I don’t like being greedy. I want to be known for providing value to my customers.
Today they paid me – I use pay pal. I didn’t even send them a bill yet. It was double what I asked for. Included with the payment was the following note.
“I 𝐝𝐨𝐮𝐛𝐥𝐞𝐝 𝐭𝐡𝐞 𝐫𝐚𝐭𝐞 𝐬𝐢𝐧𝐜𝐞 𝐲𝐨𝐮’𝐯𝐞 𝐛𝐞𝐞𝐧 𝐬𝐨 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭, 𝐧𝐢𝐜𝐞 𝐚𝐧𝐝 𝐚𝐜𝐜𝐨𝐦𝐦𝐨𝐝𝐚𝐭𝐢𝐧𝐠 . . ..” in a follow-up email, he mentioned additional work.
It’s the kind of thing I think so rarely happens, but when it does, it can put a smile on your face for days. I also think it is proof that providing value attracts more customers. If you liked this post -may I suggest: Great FeedBack
